Eliciting Customer Preferences for Shopping Companion Apps: A Service Quality Approach.
Tobias WulfertJan Hendrik BetzingJörg BeckerPublished in: Wirtschaftsinformatik (2019)
Keyphrases
- service quality
- customer preferences
- online shopping
- customer satisfaction
- service providers
- user satisfaction
- electronic commerce
- internet shopping
- information systems
- quality of service
- call center
- mobile applications
- multi attribute
- competitive advantage
- incident management
- competitive environment
- job satisfaction
- information quality
- decision makers
- website
- social networks
- data mining