Enabling Successful Web-based Information Technology Support for Enterprise Customers: A Service Provider Perspective of Stakeholder-based Issues.
Vanessa A. CooperSharman LichtensteinRoss SmithPublished in: Bled eConference (2007)
Keyphrases
- service providers
- information technology
- end users
- knowledge management
- service provision
- cloud computing
- web services
- win win
- customer support
- information systems
- knowledge workers
- service quality
- web based systems
- business opportunities
- support systems
- content providers
- business strategy
- enterprise systems
- cloud services
- business intelligence
- business activities
- data mining
- data mining services