Online Food Delivery: How Do Service Failures Impact Behavioral Loyalty?
Derek TittleVic MattaLisa BeelerJessica BabinPublished in: AMCIS (2020)
Keyphrases
- service quality
- customer satisfaction
- online services
- online learning
- web services
- real time
- switching costs
- service providers
- content delivery
- service oriented
- service delivery
- information services
- internet enabled
- public services
- online shopping
- online communities
- end to end
- user behavior
- electronic commerce
- knowledge management
- management system