A Dominance-based Rough Set Approach to customer behavior in the airline market.

James J. H. Liou Gwo-Hshiung Tzeng

Published in: Inf. Sci. (2010)

Keyphrases

customer behavior
customer base
customer service
behavior patterns
historical data
transactional data
decision rules
customer data
web logs
data sets
decision trees
log files
information systems
market share