Demystifying the Impact of Service Recovery Strategies: Evidence From Healthcare and Telecom Sectors.
Amit ShankarShalini TalwarNazrul IslamSafiya Mukhtar AlshibaniPiyush SharmaPublished in: IEEE Trans. Engineering Management (2024)
Keyphrases
- service providers
- information systems
- service quality
- failure recovery
- service oriented
- processor sharing
- empirical evidence
- real time
- health care
- management system
- information technology
- data mining
- distributed systems
- end users
- information services
- digital libraries
- clinical trials
- single server
- heavy traffic
- customer service
- image recovery
- web services