Factors Affecting Customer Retention Toward Internet Banking in Malaysia.

Hishamuddin Bin Ismail Mohammad Fateh Ali Khan Panni

Published in: J. Inf. Knowl. Manag. (2009)

Keyphrases

factors affecting
customer retention
internet banking
customer satisfaction
service quality
factors influencing
user satisfaction
perceived usefulness
security analysis
hong kong
fraud detection
real time
databases
multi class
security threats