Competitive collection with convenience-perceived customers.

Qidong He Nengmin Wang Tyson R. Browning Bin Jiang

Published in: Eur. J. Oper. Res. (2022)

Keyphrases

customer service
internet shopping
data sets
document collections
information disclosure
database
information systems
service providers
customer satisfaction
customer behavior
real time
website
customer relationship management
perceived usefulness
competitive environment