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Getting insights from the voices of customers: Conversation mining at a contact center.
Hironori Takeuchi
L. Venkata Subramaniam
Tetsuya Nasukawa
Shourya Roy
Published in:
Inf. Sci. (2009)
Keyphrases
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data mining
mining algorithm
knowledge discovery
service providers
information retrieval
web mining
natural language
data mining techniques
sequential patterns
search engine
frequent itemsets
frequent patterns
pattern mining
interesting patterns