ReAction: Personalized Minimal Repair Adaptations for Customer Requests.

Monika Schubert Alexander Felfernig Florian Reinfrank

Published in: FQAS (2011)

Keyphrases

electronic commerce
customer satisfaction
individual user
customer behavior
e learning
customer service
user model
damage assessment
neural network
information systems
user interface
context aware
adaptive learning
reaction diffusion
customer preferences