The chiasmus of design: Paradoxical outcomes in the e-government reform of UK children's services.
David WastellSusan WhiteKaren BroadhurstChris HallSue PeckoverPublished in: ECIS (2009)
Keyphrases
- e government
- government services
- service delivery
- public services
- public sector
- governmental organizations
- developing countries
- service provision
- electronic government
- digital government
- public administration
- web services
- government information
- government agencies
- federal government
- government websites
- public organizations
- service offerings
- service oriented
- service providers
- digital libraries
- case study