Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust.
Yujong HwangDan Jong KimPublished in: Decis. Support Syst. (2007)
Keyphrases
- service requirements
- service quality
- positive effects
- customer satisfaction
- user satisfaction
- electronic commerce
- internet shopping
- mission critical
- trust management
- web content
- website
- computing environments
- service providers
- virtual communities
- semantic web
- call center
- web applications
- end users
- service systems
- trust relationships
- web documents
- management system
- metadata