The Impact of the Content of Online Customer Reviews on Customer Satisfaction: Evidence from Yelp Reviews.
Langtao ChenPublished in: CSCW Companion (2019)
Keyphrases
- customer reviews
- customer satisfaction
- online product reviews
- service quality
- user generated content
- online shopping
- web content
- real time
- marketing strategies
- user satisfaction
- product reviews
- metadata
- customer retention
- customer loyalty
- opinion mining
- user generated
- internet banking
- web services
- website
- information retrieval