The Determinants of IS User Satisfaction and Dissatisfaction: A Text Mining Approach.
Yixiu (Ashley) YuFred D. DavisPublished in: AMCIS (2017)
Keyphrases
- user satisfaction
- text mining
- service quality
- information systems
- information extraction
- text documents
- customer satisfaction
- information quality
- structural equation modeling
- information retrieval
- data mining
- data analysis
- natural language processing
- knowledge discovery
- web mining
- objective measures
- perceived usefulness
- perceived quality
- user acceptance
- machine learning
- online shopping
- social networks
- technology acceptance
- quality attributes
- search engine
- user perceptions
- kolmogorov smirnov