Supporting Product-Service Development Through Customer Feedback.
Tapani RyynänenIris KarvonenHeidi KorhonenKim JanssonPublished in: PRO-VE (2017)
Keyphrases
- customer requirements
- customer service
- product design
- customer support
- product information
- service quality
- customer satisfaction
- call center
- relevance feedback
- web services
- software engineering
- life cycle
- electronic commerce
- service providers
- online stores
- service requirements
- lifecycle management
- marketing campaigns
- customer behavior
- product development
- support systems
- development process