What do we know about public e-services customers?: results of a pilot study in St.-Petersburg.
Anastasia A. GolubevaEvgeni V. GilenkoYulia D. GrabovetskayaPublished in: EGOSE (2016)
Keyphrases
- pilot study
- service providers
- customer service
- web services
- cost efficient
- public services
- business opportunities
- computer games
- service oriented
- service quality
- government officials
- business partners
- service composition
- end users
- customer support
- potential customers
- customer satisfaction
- content providers
- government information
- customer data
- market segments
- financial services
- middle school students
- marketing strategies
- elementary school
- ubiquitous computing
- information services
- product information
- service discovery
- service requirements
- theoretical framework
- learning environment