Extraction of the Customer Satisfaction in the Call Center Using Feelings Dictionary.
Yoko KobayashiKazuhiko TsudaPublished in: IIAI-AAI (2016)
Keyphrases
- call center
- customer satisfaction
- service quality
- customer service
- customer support
- service providers
- online shopping
- electronic commerce
- user satisfaction
- asymptotically optimal
- information systems
- competitive advantage
- customer retention
- internet banking
- heavy traffic
- information quality
- customer reviews
- core competence
- customer relationship management
- marketing strategies
- customer data
- operational decisions
- automatically extracting
- quality of service
- information technology
- reinforcement learning
- bayesian networks