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A tool for systematic assessment of customer needs in industrial markets.
Hannu Kärkkäinen
Kalle Elfvengren
Markku Tuominen
Petteri Piippo
Published in:
Int. J. Technol. Manag. (2003)
Keyphrases
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electronic commerce
software tools
assessment tool
customer service
data sets
neural network
genetic algorithm
website
learning experience
industrial applications
risk assessment
peer assessment