Understanding dispute resolution online: using text to reflect personal and substantive issues in conflict.

Matt Billings Leon Adam Watts

Published in: CHI (2010)

Keyphrases

dispute resolution
online learning
online dispute resolution
information retrieval
text retrieval
personal information
key issues
online communities
privacy issues
key concepts
free text
real time
text mining
keywords
conflict resolution
security issues
learning environment
multimedia
health information technology