Scenario-Based Approach for Evaluating Service Concepts in the ICT Sector.

Jukka Hallikas Mikko Pynnönen Petri Savolainen

Published in: HICSS (2009)

Keyphrases

information and communication technologies
web services
service oriented
service discovery
database
real world
management system
mobile services
customer service
information communication technology
website
knowledge management
context aware
background knowledge
service quality
semantic web services