Proposed verification method for the content suitability of the customer satisfaction survey.
Josu TakalaAmnat BhufhaiKongkiti PhusavatPublished in: Ind. Manag. Data Syst. (2006)
Keyphrases
- customer satisfaction
- verification method
- service quality
- temporal logic
- online shopping
- model checking
- user satisfaction
- customer service
- marketing strategies
- multimedia
- customer retention
- user generated content
- customer reviews
- core competence
- user information satisfaction
- database
- internet banking
- electronic commerce
- databases