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Customer participation, value co-creation and customer loyalty - A case of airline online check-in system.
Ching-Fu Chen
Jing-Ping Wang
Published in:
Comput. Hum. Behav. (2016)
Keyphrases
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customer loyalty
customer satisfaction
service quality
marketing strategies
potential customers
data mining
online communities
electronic commerce
website
call center
information systems
business decisions
information retrieval
decision support
service providers
multi dimensional
real time