A critical incident approach to consumer response in the smartphone market: product, service and contents.
Yoonsun OhJungsuk OhPublished in: Inf. Syst. E Bus. Manag. (2017)
Keyphrases
- pricing strategies
- competitive market
- information goods
- network effects
- product information
- purchase decision
- online stores
- strategic decisions
- market share
- market participants
- mobile devices
- online markets
- dynamic pricing
- market demand
- metadata
- inventory control
- service providers
- service discovery
- web services
- consumer behavior
- manufacturing companies
- service oriented
- profit maximizing
- supply chain
- software agents
- multimedia
- decision making
- daily life
- lifecycle management
- service quality
- technology adoption
- market conditions
- consumer products
- web content
- internet shopping
- agent mediated
- electronic markets
- customer support
- electricity markets
- customer service
- electronic marketplaces