The role of smartphone-based social media capabilities in building social capital, trust, and credibility to engage consumers in eWOM: a social presence theory perspective.
Saqib MahmoodAhmad JusohKhalil Md. NorPublished in: Int. J. Grid Util. Comput. (2024)
Keyphrases
- social capital
- resource based view
- social media
- social presence
- social interaction
- information flow
- knowledge sharing
- information and communication technologies
- instant messaging
- group discussion
- computer mediated
- public sector
- decision making
- distance learning
- social networks
- mobile devices
- competitive advantage
- collaborative learning