Toward Customer-centric SOA: Services Resource Active Provisioning Approach.
Bin WenZiqiang LuoPeng LiangPublished in: J. Softw. (2014)
Keyphrases
- service oriented architecture
- web services
- service oriented
- service level agreements
- resource management
- customer service
- user centric
- service integration
- quality of service
- telecommunication services
- service composition
- service providers
- information resources
- service provision
- service provisioning
- business continuity
- loosely coupled
- resource allocation
- seamless integration
- business processes
- service discovery
- customer satisfaction
- cloud computing
- loose coupling
- service quality
- business process
- churn prediction
- context aware
- customer behavior
- mobile services
- service level
- service management
- service selection
- web resources
- electronic commerce
- information systems
- composite services
- customer relationship management
- service delivery
- model driven development
- end users
- market segments