Influence of customer participation on information technology services.
Jia-Jhou WuHung Yu KungTom M. Y. LinPublished in: Ind. Manag. Data Syst. (2017)
Keyphrases
- information technology
- information society
- customer service
- web services
- service oriented
- information systems
- service providers
- service composition
- potential customers
- electronic commerce
- information services
- customer satisfaction
- mobile services
- service requirements
- service discovery
- service quality
- business managers
- customer data
- service delivery
- end users
- decision making
- banking industry
- government agencies
- online communities
- market segments
- ubiquitous computing technology
- business strategy
- information infrastructure
- job satisfaction
- public services
- call center
- factors influencing
- ubiquitous computing