Structuring the Interaction Between it and Business Units: Prototypes for Service Delivery.
Judith R. GordonSteven R. GordonPublished in: Inf. Syst. Manag. (2000)
Keyphrases
- service delivery
- life cycle
- e government
- end to end
- service management
- service provision
- change management
- web services
- e learning
- online services
- mobile technologies
- government services
- case study
- user interaction
- government agencies
- decision making
- human computer interaction
- smart spaces
- information systems
- learning algorithm