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Customer knowledge management, innovation capability and business performance: a case study of the banking industry.
Nastaran Taherparvar
Reza Esmaeilpour
Mohammad Dostar
Published in:
J. Knowl. Manag. (2014)
Keyphrases
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banking industry
knowledge management
information technology
return on investment
case study
money laundering
commercial banks
banking services
knowledge sharing
information systems
internet banking
competitive advantage
decision making
credit risk
software engineering
knowledge management systems