Enabling analysts in managed services for CRM analytics.
Indrajit BhattacharyaShantanu GodboleAjay GuptaAshish VermaJeff AchtermannKevin EnglishPublished in: KDD (2009)
Keyphrases
- relationship management
- service oriented
- service providers
- web services
- data analysis
- customer relationship management
- learning analytics
- service discovery
- ubiquitous computing
- big data
- data mining
- business intelligence
- end users
- case study
- data management
- marketing strategies
- mobile services
- social media
- context aware
- location information
- web technologies
- agent technology
- social networks
- decision making
- user centric
- service composition
- data mining applications
- data warehouse
- e government
- business processes