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Technology Fears: A Study of e-Commerce Loyalty Perception by Jordanian Customers.

Ahmad M. KhasawnehMohammad BsoulIbrahim ObeidatIyad Al Azzam
Published in: Int. J. Inf. Syst. Serv. Sect. (2010)
Keyphrases
  • customer satisfaction
  • service quality
  • consumer behavior
  • social networks
  • empirical studies
  • service providers
  • business models
  • online shopping
  • customer relationship management
  • potential customers