How mobile banking service quality influence customer satisfaction of generation x and y?
Rahmat TrialihEndang Siti AstutiDevi Farah AzizahYusi Tyroni MursityoMiftakhul Dwi Saputro SaideYudha Alief AprilianAfian Syafaadi RizkiPublished in: ICTC (2018)
Keyphrases
- customer satisfaction
- service quality
- internet banking
- online shopping
- service providers
- electronic commerce
- user satisfaction
- internet shopping
- customer service
- quality of service
- marketing strategies
- mobile devices
- competitive advantage
- call center
- product design
- information quality
- customer retention
- commercial banks
- customer support
- incident management
- data analysis
- customer data
- competitive environment
- data sources