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Micro and macro analysis of service quality of two-wheeler service in India: to capture the potential market.
Virupaxi Bagodi
Biswajit Mahanty
Published in:
Int. J. Serv. Stand. (2007)
Keyphrases
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service quality
service providers
customer satisfaction
information quality
competitive environment
data analysis
electronic commerce
competitive advantage
user satisfaction
incident management
web services
database
stock market
online shopping
call center
database systems
information systems