Interface-to-face: sharing information with customers in service encounters.

Ohad Inbar Noam Tractinsky

Published in: CHI Extended Abstracts (2010)

Keyphrases

sharing information
service providers
customer satisfaction
shared information
customer service
single server

share information
information sharing
service times
call center
information integration

management system
service quality
social networks
user interface
web services

steady state
power consumption
cost effective
text mining
data sets