Interface-to-face: sharing information with customers in service encounters.
Ohad InbarNoam TractinskyPublished in: CHI Extended Abstracts (2010)
Keyphrases
- sharing information
- service providers
- customer satisfaction
- shared information
- customer service
- single server
- share information
- information sharing
- service times
- call center
- information integration
- management system
- service quality
- social networks
- user interface
- web services
- steady state
- power consumption
- cost effective
- text mining
- data sets