Measuring internal service quality in business schools.
Pradeep JoshiSuresh Kumar ChadhaPublished in: Int. J. Serv. Stand. (2016)
Keyphrases
- service quality
- business schools
- customer satisfaction
- service providers
- information systems
- electronic commerce
- user satisfaction
- quality of service
- competitive advantage
- information quality
- online shopping
- internal and external
- call center
- information technology
- competitive environment
- artificial intelligence
- job satisfaction
- computer science