A Customer Resource Life Cycle Interpretation of the Impact of the World Wide Web on Competitiveness: Expectations and Achievements.
Gerald C. GonsalvesAlbert L. LedererRobert C. MahaneyHenry E. NewkirkPublished in: Int. J. Electron. Commer. (1999)
Keyphrases
- life cycle
- marketing strategies
- impact analysis
- metamodel
- business models
- mass production
- development life cycle
- product life cycle
- electronic commerce
- software product
- call center
- requirements engineering process
- concurrent engineering
- customer service
- data mining
- customer satisfaction
- software quality
- dynamic programming
- data model
- web pages