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Analyzing customer preference and measuring relative efficiency in telecom sector: A hybrid fuzzy AHP/DEA study.
Ajay Kumar
Ravi Shankar
Roma Mitra Debnath
Published in:
Telematics Informatics (2015)
Keyphrases
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data envelopment analysis
information technology
empirical studies
multi criteria
customer service
experimental study
statistically significant
evaluation method
study proposes
decision theory
customer satisfaction
dea model