An Industrial Application of Soft Computing for the Design of Personalized Call Centers.
David GriolJosé Manuel MolinaAraceli SanchisPublished in: SOCO (2019)
Keyphrases
- soft computing
- industrial applications
- computational intelligence
- fuzzy logic
- call center
- rough sets
- asymptotically optimal
- intelligent systems
- soft computing methods
- international conference
- user interface
- expert systems
- data mining
- control system
- search space
- knowledge based systems
- artificial neural networks
- image processing
- service level
- e learning
- evolutionary computing
- real time