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Online review manipulation by asymmetrical firms: Is a firm's manipulation of online reviews always detrimental to its competitor?

Huanhuan Cao
Published in: Inf. Manag. (2020)
Keyphrases
  • online reviews
  • sentiment analysis
  • opinion mining
  • information technology
  • sentiment classification
  • online consumer reviews
  • product reviews
  • financial services
  • competitive environment
  • internet enabled