Service Pricing with Loss-Averse Customers.
Liu YangPengfei GuoYulan WangPublished in: Oper. Res. (2018)
Keyphrases
- service providers
- customer service
- customer satisfaction
- single server
- service systems
- optimal pricing
- pricing strategies
- single server queue
- service times
- service quality
- network effects
- call center
- web services
- queueing model
- online stores
- information goods
- steady state
- arrival process
- customer support
- queue size
- service rates
- poisson arrivals
- marketing strategies
- service discovery
- service oriented
- supply chain
- end users
- customer demand
- dynamic pricing
- product information
- heavy traffic
- queueing networks
- queue length
- point of sale