Predicting Fluid Work Demand in Service Organizations Using AI Techniques.
Sara AlShizawiSiddhartha ShakyaAndrzej Stefan SluzekRussell AinslieGilbert OwusuPublished in: SGAI Conf. (2018)
Keyphrases
- service delivery
- information technology
- service management
- service providers
- information systems
- capacity constraints
- virtual organization
- artificial intelligence
- critical information
- public services
- knowledge management
- expert systems
- service oriented
- mission critical
- service discovery
- web services
- decision making
- virtual enterprise
- service requests
- competitive advantage
- capacity allocation
- wireless access networks
- fluid model
- mobile services
- service quality
- knowledge representation
- social networks