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Towards crowd-based customer service: a mixed-initiative tool for managing Q&A sites.
Tiziano Piccardi
Gregorio Convertino
Massimo Zancanaro
Ji Wang
Cédric Archambeau
Published in:
CHI (2014)
Keyphrases
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customer service
mixed initiative
knowledge engineering
customer satisfaction
inventory control
neural network
dialogue system
intelligent tutoring
customer behavior
direct manipulation
domain knowledge
knowledge based systems
governmental organizations
real time
fuzzy logic