Smart: Support: Management Automated Reasoning Technology for Compaq Customer Service.
Timothy L. AcornSherry H. WaldenPublished in: IAAI (1992)
Keyphrases
- customer service
- automated reasoning
- customer support
- knowledge representation
- business managers
- theorem proving
- enabling technologies
- knowledge management
- customer satisfaction
- customer behavior
- natural resources
- reasoning tasks
- governmental organizations
- probabilistic reasoning
- information systems
- high tech
- call center
- data management
- decision making
- artificial intelligence