A Sensitivity Analysis on the Impact of Uncertanties of the Supply and Demand of a Workforce on a Recruiting Strategy in an IT Service Company.
Kilhwan KimDae-Eun LimHyunmin ParkTae-Sung KimPublished in: AMCIS (2009)
Keyphrases
- sensitivity analysis
- human resources
- variational inequalities
- customer service
- network equilibrium model
- managerial insights
- factors influencing
- influence diagrams
- inventory control
- strategic decisions
- service providers
- business strategy
- information technology
- case study
- web services
- demand forecasting
- information systems
- service quality
- capacity constraints
- decision variables
- customer loyalty
- multi objective
- market share
- call center
- service oriented