The tools and methods of capturing knowledge from customers: empirical investigation.

Dmitry Kudryavtsev Nikita Plyasunov Liudmila Kokoulina

Published in: FedCSIS (2017)

Keyphrases

benchmark datasets
human experts
expert systems
data mining techniques
knowledge base

preprocessing
knowledge acquisition
learning systems
knowledge based systems
quantitative methods

neural network
statistical methods
knowledge sharing
decision support

prior knowledge
bayesian networks
information systems
artificial intelligence