Service Quality Dimensionality in Higher Education Institutions (HEIs): An Analytical Approach from Students' Perspective.
B. Shanmuga PriyaM. JeyakumaranPublished in: Int. J. Technol. Educ. Mark. (2015)
Keyphrases
- higher education institutions
- service quality
- higher education
- distance learning
- computer self efficacy
- learning management systems
- literature review
- customer satisfaction
- service providers
- online education
- electronic commerce
- e learning
- user satisfaction
- instructional strategies
- quality of service
- learning styles
- information systems
- information quality
- online course
- educational resources
- online learning
- distance education
- student learning
- learning outcomes
- learning experience
- online shopping
- computer software
- response time
- learning process
- case study
- database
- learning tools
- learning strategies
- job satisfaction