Exploring Attention Mechanisms for Multimodal Emotion Recognition in an Emergency Call Center Corpus.
Théo Deschamps-BergerLori LamelLaurence DevillersPublished in: ICASSP (2023)
Keyphrases
- emotion recognition
- call center
- audio visual
- emotional speech
- multi modal
- service level
- multi stream
- human computer interaction
- service quality
- facial expressions
- emotion classification
- arrival rate
- decision making
- visual data
- visual information
- sentiment analysis
- information fusion
- queue length
- computer vision
- intelligent agents
- text classification
- affective states
- multimedia
- information systems