Competitive advantage through information technology: McGraw-Hill International Editions, 1996, 372 pp, NZ$80.95. ISBN 0 07 114106 5.
Ken SurendranPublished in: J. Strateg. Inf. Syst. (1996)
Keyphrases
- competitive advantage
- mcgraw hill
- information technology
- strategic alignment
- knowledge management
- business strategy
- strategic advantage
- human capital
- machine learning
- business environment
- business processes
- business analytics
- service quality
- competitive environment
- information systems
- business information
- resource based view
- management science
- computer science
- customer relationship management
- market share
- job satisfaction
- financial services
- technological innovation
- researchers and practitioners
- south africa
- competitive intelligence
- customer service
- business intelligence
- e government
- intellectual capital
- market competition
- case study
- data mining