Optimal design of Shewhart-Lepage type schemes and its application in monitoring service quality.
Amitava MukherjeeRudra SenPublished in: Eur. J. Oper. Res. (2018)
Keyphrases
- optimal design
- service quality
- customer satisfaction
- service providers
- electronic commerce
- online shopping
- user satisfaction
- information systems
- quality of service
- monitoring system
- water supply
- call center
- structural design
- competitive advantage
- competitive environment
- real time
- information quality
- incident management