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Library service as theatre: Using dramaturgy to investigate attitudes to the retail and professional models of service.
Jane Cherry
Philip James Calvert
Published in:
Aslib Proc. (2012)
Keyphrases
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web services
complex systems
management system
service providers
service discovery
information services
search engine
probabilistic model
service quality
service oriented
service composition
processor sharing
service delivery
computational models
statistical models
process model
end users
prior knowledge