The Relationship between Service Quality and Revisit intention: Based on self-service retail technology.
Fang LyuHyuna LimJaewon ChoiPublished in: PACIS (2019)
Keyphrases
- service quality
- technology acceptance
- service providers
- customer satisfaction
- user satisfaction
- information systems
- electronic commerce
- online shopping
- business intelligence
- case study
- competitive advantage
- radio frequency identification rfid
- life cycle
- information quality
- technology adoption
- subjective norm
- competitive environment
- statistically significant
- quality of service
- job satisfaction
- information technology
- customer support