Automatic Identification of Important Segments and Expressions for Mining of Business-Oriented Conversations at Contact Centers.
Hironori TakeuchiL. Venkata SubramaniamTetsuya NasukawaShourya RoyPublished in: EMNLP-CoNLL (2007)
Keyphrases
- automatic identification
- data mining
- knowledge discovery
- information systems
- decision making
- business models
- social network analysis and mining
- business processes
- facial expressions
- domain driven
- data quality
- business process
- electronic commerce
- business intelligence
- sequential patterns
- text mining
- frequent itemsets
- gray level
- high frequency
- pattern mining
- data warehouse
- association rules
- multi party
- barcode
- information technology
- image segmentation
- computer vision